Sales & Return Policy
Our mission is to deliver our customers equipment with fine craftsmanship, dependability and value that is unmatched in the beauty industry. Superline pledges to be there before, during and after your purchase to assure you that we will help to keep you up and running even if a problem is to arise.  Since you are buying directly from Superline, you are guaranteed to save money because you are eliminating the middleman. This can save you hundreds if not thousands of dollars.  We have big showroom in Switzerland and a big factory in türkiye, so you can be assured that you will receive your items as quickly as possible. Almost all items will ship within 48 hours of purchase if there is stock.
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Superline also features a custom cabinetry line designed to suit your salon/spa’s individual needs in a variety of styles, sizes and colors of finish. If you do not see a product listed in our catalog, please feel free to call our friendly sales team at _______________
Sales Policies
1- Superline does not accept responsibility for installation or assembly of any items purchased only if there was an agree between us.
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2 – Superline is not responsible for maintenance of any of our products. Proper use and maintenance are the sole responsibility of the customer.
Payment Policies
- All purchases must be prepaid. We accept Visa, MasterCard, , Certified Bank Checks and Money Orders. Deposits of 50% at the time of order are accepted, with remaining 50% to be paid within 30 days. Orders will ship no later than 10 business days after full payment is received.
- Special order items, as well as items that are not in stock, will require a 50% deposit with the balance due prior to delivery or pick up of merchandise. Items that remain in our warehouse must be picked up or shipped within 3 weeks of purchase. Customer will be charged storage fees of no less than $55 per day that item(s) are held in our facilities.
- After special orders are in production, the customer is fully responsible for paying the balance. If the order is cancelled, it will result in total forfeiture of deposit. Custom orders cannot be returned unless there is a manufacturing defect.
   4. All returned checks will be charged an additional $35 plus all bank and services charges.
Shortages, Damages or Loss of Items in Transit
- 1. All shortages or damages must be reported within 48 hours of receipt of merchandise and after open all the boxes. Problems reported after 48 hours are not the responsibility of Superline. and resolution of the problems are not guaranteed.
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- 2. Any damages to products are the sole responsibility of the carrier and such damage claims are between the Superline and carrier. The customer is required to provide video evidence of the damage so that Superline can file a claim and send replacement merchandise to the customer.
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- All shortages/backordered items and related transit costs are the shipping responsibility of customer, unless otherwise noted.
